Employee turnover costs restaurant operators about $2,000 per front-of-house and back-of-house employee and almost $15,000 per manager position, according to research from TDn2K. ServSuccess is an innovative new resource from the National Restaurant Association to attract, upskill, and retain talent that can be easily used by independent operators, multi-unit businesses, large or small brands, and any type of establishment from quickservice to fine dining. 

The comprehensive career-development offering features three levels of professional certification, online training and assessments. In the next decade the restaurant industry is expected to add 1.6 million employment opportunities. ServSuccess helps these employees visualize a career roadmap and sets industrywide standards for advancement. 

“ServSuccess empowers people and businesses to aim for and achieve even higher levels of career success in the foodservice industry,” says Dawn Sweeney, National Restaurant Association president and CEO. “Restaurant employees will be able to use their years of experience to jumpstart their professional advancement by validating their skills and knowledge. For restaurant operators, it provides the training and workforce solutions to grow business and service to their communities.”  

ServSuccess features: 

  • professional certifications for Restaurant Professional, Restaurant Supervisor, and Restaurant Manager
  • online learning suites with content designed to fit into busy restaurant work schedules
  • interactive study guides to promote learning and retention using the latest brain science

As for bakery-specific certification, the Retail Bakers of America is nationally recognized for exceptional educational programming and top-notch certification programs. Through the RBA certification program, members can earn Certified Journey Baker, Certified Baker, Certified Master Baker, and Certified Decorator credentials. Throughout the year there are opportunities for bakers to attend expos and seminars.