Duck Donuts, one of America’s fastest growing donut chains, was recently awarded the #1 spot on Newsweek’s list of America’s Best Customer Service 2021 in the category of “Catering, Restaurants and Leisure - Doughnut Chains”.
The award is presented by Newsweek and Statista Inc., the world-leading statistics portal and industry ranking provider. It was announced on Wednesday, October 14, 2020 and can currently be viewed on Newsweek’s website.
America’s Best Customer Service brands were selected based on an independent survey from a vast sample of more than 25,000 US customers who have either made purchases, used services or gathered information about products or services in the past three years. Customers were asked whether they would recommend brands to friends or family, as well as assess brands in the following areas: quality of communication, professional competence, range of services, customer focus and accessibility. A total of 160,000 customer evaluations were collected.
“Along with delivering quality donuts, providing excellent customer service in a safe, family-friendly environment has always been a top priority throughout our franchise locations,” says Russ DiGilio, Duck Donuts chief executive officer and founder. “We are very honored to have earned the #1 spot on the list, and proud of our franchisees who are clearly living out our core values of delighting our guests and treating them as family with the utmost respect.”