Through recent research conducted as part of its foodservice technology program, industry analyst Technomic has learned more about the evolving influence technology has on consumers’ dining experiences.

“Technology is becoming more ingrained in the foodservice industry and is rapidly evolving,” says Anne Mills, senior manager of consumer insights at Technomic. “Operators will need to work with their partners to formulate tech strategies that meet consumers’ growing demands for tech-based amenities, yet also are fluid enough to evolve with technology.”

Some of the highlights from the report include:

  • 52 percent of Gen Z consumers typically place delivery orders at limited-service restaurants through a mobile app or website for a third-party delivery company
  • 21 percent of consumers somewhat agree that they prefer to use one mobile app where they can order from a variety of restaurants instead of a single restaurant’s own app
  • 56 percent of consumers strongly agree that they would like to know more about how restaurants use their personal information

Technology is becoming more ingrained in the foodservice industry, changing concepts, operations, and the dining experience. With new developments occurring continuously, companies must constantly innovate their technological capabilities.