Dropoff is partnering with Sprinkles Cupcakes for same-day delivery nationwide.
Dropoff is a result of frustration founder Sean Spector had experienced with how traditional couriers sent items. The founder of GameFly, an online video game rental subscription service, Spector was familiar with the importance of completing orders and deliveries as quickly and with as much care as possible.
The company officially started in May of 2014, and since then has worked to be a “21st century” courier that provides high quality service and technology. Real-time tracking and confirmations, flexible delivery options, and feature-rich APIs are just a taste of what Dropoff promises to bring to the table.
“[Sprinkles] had been using a local service to do some of their catering deliveries. They were frustrated with the quality of the drivers, the lack of transparency with real-time tracking, pricing in that they were quoted A but always ended up paying B – so they got excited about what we could offer them,” Sean Spector says.
Dropoff co-founder and CEO Sean Spector
Dropoff began serving Sprinkles in local markets in 2015. The first market was Houston, and as the quality of the delivery process improved, it expanded to Dallas, Florida, and has now grown to a national level.
Sprinkles Cupcakes is just one major client of Dropoff. The courier also serves Nothing Bundt Cakes, SusieCakes, Voodoo Doughnuts, and many more. Each company has different needs when it comes to deliveries. For example, Sprinkles offers a product (cupcakes) that is delicate and needs to be handled with care. SusieCakes, which offers more classic cake desserts, receives a great deal of orders for celebrations like birthdays and weddings. Therefore, the company needed a courier that could consistently deliver a great experience across all locations.
Nothing Bundt Cakes was reached out to on a franchise level, meaning each individual franchise had to be won over in a given city. Dropoff serves over 30 locations for the company, especially in Houston. When Hurricane Harvey hit, the region needed help and Dropoff offered its services in any way that it could. It delivered free goodies from a franchise there to local shelters to help feed hungry hurricane victims.
Nothing Bundt Cakes is one of Dropoff's major clients.
While Dropoff has many big clients, it works with many independent bakeries in almost every city it’s in and is looking to increase its service to those clients. It’s all part of the company’s commitment to improving the delivery experience nationwide.
Foodservice clients need to feel confident that deliveries are in good hands from the moment it leaves the business and arrive in pristine condition. Dropoff’s temperature-controlled vehicles and stringent screening process for drivers ensures that is the case for its clients.
“At the end of the day, the quality of deliveries makes or breaks the business. We felt that there were ways to improve upon that, and the Dropoff way was an improvement over how others had done it,” Spector says.